VENUS DIRECT SHOP POLICY
INTRODUCTION AND ACCEPTANCE OF TERMS
This website offers consumers a convenient way to find, learn about, and purchase products from Venus Direct™ ( “we,” ” us,” or “our”). We provide this website (the “Site”) subject to the terms and conditions set forth herein (the “Agreement”). The terms of this Agreement apply whether you are just visiting the Site or are a registered Account user (as described below). By using the Site, you acknowledge that you have read and understand this Agreement and that you agree to be bound by all of its terms. If you do not agree to all of the terms set forth in this Agreement, please do not use the Site. Your use of this Site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site shall be in the state or federal courts located in Hamilton County, Ohio. In accordance with our Venus Direct™ Store Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.
MODIFICATION OF THIS AGREEMENT
We may modify this Agreement or other policies set forth on the Site from time to time. When we modify this Agreement, we will update the “Last Updated” line above. It is your responsibility to regularly review this Agreement. Your use of the Site following the posting of an updated Agreement constitutes your acceptance of such updated Agreement.
If any part of this Agreement is found to be invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of this Agreement.
Your use of the Site is also subject to our Privacy Notice.
The use of certain services on the Site requires the user to have established a user account (an “Account”). There is no charge to establish or maintain an Account, and an Account is required to make a purchase from the Site. In order to establish an account, you must:
- Provide us with a valid e-mail address, and such other information as we may require from time to time;
- Create a password; and
- In accordance with our Venus Direct™ Store Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.
WE CURRENTLY ACCEPT THE FOLLOWING PAYMENT METHODS
- Discover Card
- American Express
MAKING A PURCHASE
If you wish to purchase products or use certain services described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to us will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your Account and/or any credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit card when the item you purchased is shipped. Credit card orders shipped to a location other than your billing address may require additional verification. Tax is collected only on orders shipped to AL, AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY. We only sell products to individuals who can purchase with a permitted payment method. You are permitted to purchase products or services via the Site only for personal use and not for resale. We may in our discretion refuse and/or cancel any order that we believe may lead to the resale of products or services ordered from us. We make no promise that products and services described on the Site are appropriate or available for use outside of the United States. Accessing this Site from territories where its contents are unlawful is prohibited. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any product or service ordered via the Site. We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.
ORDER ACCEPTANCE POLICY
The advertisement of any product on this Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verifications or information before shipping any order.
ORDER LIMITATION POLICY
Given the popularity of some products, we reserve the right to limit the quantities of items that can be purchased.
PRICING AND AVAILABILITY
All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability. In addition, some of the items on our web site may be incorrectly priced or no longer available at the time you place your order. In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. If an item you have ordered is not available because it is temporarily out of stock, we will handle the issue as described in our Backorder Policy. If we do not believe that we will be able to fill your order at any time (such as, for example, if the product has been discontinued), we will notify you of the same by email and we will cancel your order for that item.
We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor’s display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown. If a product offered by us is not as described, your sole remedy is to return it unopened in its original packaging in accordance with the Return Policy and Return Procedures.
Although we make every attempt to have items in stock, occasionally items may be temporarily out of stock. If any item in your order is out of stock and we will be unable to ship it to you within 30 days of the date of your order, we will notify you of the delay, and you will have the opportunity to cancel the order if you wish by following the directions specified in the notice. If the item remains out of stock for a period of 60 days from the date of your order, we will cancel the order for the item, unless you request that we keep the order open and fill it later. If you receive a cancellation notification and would like us to keep the order open, please contact us by following the directions specified in the notice.
Orders are shipped within the U.S. 50 states or the District of Columbia. Orders shipping to APO/FPO/DPO, Hawaii, and Alaska are limited to non-aerosol products. We are also unable to ship aerosol products to P.O. Boxes.
All items must be shipped to a valid address. We do not ship to Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands or American Samoa.
Venus Direct™ is not offering shave creams or gels for purchase at this time. When shave cream and gel is available for purchase we ship to all eligible locations with the exception of Hawaii, Alaska and APO/FPO.
Our preferred shipping carriers are USPS and UPS. However, we reserve the right to use other shipping carriers. Sorry, we are unable to ship to P.O. Boxes. All items must be shipped to a valid street address.
Shipping charges are based upon the shipment option you select at Checkout. Not all shipping methods are available in all geographic areas.
The following shipping option is available:
STANDARD DELIVERY (4-7 BUSINESS DAYS)
Orders are typically delivered within 2 – 7 business days. Actual delivery time depends on shipping distance and may vary.
Orders are typically delivered within 3-5 business days. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.
See www.usps.com for additional details.
SHIPPING AND DELIVERY CHARGES
All orders ship for free.
RISK OF LOSS
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
RETURN POLICY; RETURN AND REFUND PROCEDURES
Gillette Venus does not accept returns. We want to ensure your complete satisfaction so please contact us if you experience an issue outlined below.
Defective, damaged or incorrect items:
- Contact us at 1-877-881-5812 to speak to a Customer Service Representative within 30 days of the date upon which we provided the item to the carrier for shipment to you.
- You must have purchased the item from us at gillettevenus.com
- If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a full refund for the item, as described in our Refund Procedures.
- Contact us at 1-877-881-5812 to speak to a Customer Service Representative and receive your return authorization (if eligible).
- You must have purchased the item from us at www.gillettevenus.com
- For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).
- To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified above.
- To return an item, contact us at 1-877-881-5812 to speak to a Customer Service Representative and receive your return authorization (if eligible).
- Customer Service will provide you with a return label, which you will be required to print and affix to the package (if eligible).
- Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
- Affix the shipping label on the package to be returned.
- After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.
If you are entitled to a refund, the following conditions will apply:
- Your refund will be in the form of payment used for the purchase.
- The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.
- Please allow time for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
- Contact us at 1-877-881-5812 to speak to a Customer Service Representative to inquire about the status of your refund.
VENUS DIRECT SUBSCRIPTION
Subscription program offers the convenience of automatically delivering products you select right to your door on a schedule you set. The Venus Store may also offer discounts and other promotions such as free shipping on items available as a subscription.
PRICE & PROMOTION
The final cost of each subscription order may vary. We will provide you with the total estimated cost for each subscription order. The estimated cost will be the cost of the item on the day we send you an email notice confirming your subscription order plus sales tax, if any. Applicable discounts or promotions in effect at the time we confirm the price of your subscription order will be applied to your order.
PROCESSING AND NOTIFICATIONS
Your first shipment of each Subscription Order you place will be processed immediately after you sign up. The billing and shipping addresses chosen for your initial order will be saved in your account and used on all future orders. You will receive a shipping confirmation email once your package has left the warehouse, at which point your selected payment method will be billed. The estimated billing amount will be included. The total estimated cost will be the cost of the item plus sales tax, if any. Applicable discounts or promotions in effect at the time we confirm the price of your subscription order will be applied to your order. Subscription orders scheduled to be processed over the weekend or a holiday will be placed on the next business day. Unless you make changes to delay or cancel your order, we will charge your selected payment method on the day we process and ship your order. Once an order has been processed and shipped, it is considered the property of the customer and the customer will be billed based on the amount estimated in the order confirmation e-mail. The items may only be returned in accordance with our return policy set forth in the Gillette Policies.
PROBLEMS PROCESSING ORDERS
If any problems arise with the payment method associated with your subscription order, we will notify you via e-mail using the address associated with your Venus account requesting that you resolve the problem. No additional orders will be processed or shipped until the problem has been resolved. In the unlikely event that a Venus Subscription item is not available on the day it is scheduled to be shipped, we will notify you of the delay and will attempt to fulfill the order each day for the next 15 days. If the item does not become available during that period, we will notify you and attempt to place the order for the next 15 days. If the order is still not in stock we will attempt to send the next shipment on the next scheduled date. A Customer Service representative may contact you during this period to determine if there is an appropriate substitute for the item. If a Venus Subscription item is no longer available, we will notify you and automatically cancel your subscription for that item. No additional orders associated with that subscription will be fulfilled. You may update your shipping & billing and/or your preferred payment method at any time. You may also make changes to the delivery schedule of your reminder e-mails at any time.
Your subscription and any related Venus Subscription discount(s) will remain in effect until you cancel your subscription. You can cancel scheduled Venus Subscription orders at any time. If you want to cancel an order from the Venus Subscription program, you can do so up to 24 hours before your recurring order is scheduled to be processed without being billed. Your cancellation will immediately go into effect and you will no longer be charged for the subscription item which was cancelled. If it is not cancelled one business day prior to the scheduled order date, your items may be shipped and billed based on your account information for that subscription item. Once an item ships, and the shipment and billing is confirmed via e-mail, the items may only be returned in accordance to our return policy set forth in the Venus Policies.
ACCOUNT/SUBSCRIPTION CHANGES & TERMINATION
You may make changes to your Venus account and/or subscription at any time.
THE FOLLOWING INFORMATION MAY BE UPDATED VIA “MY ACCOUNT”:
Update your Name, Email and Password
Update Your Store Wallet (credit/debit card changes)
Update your Shipping Address
Skipping an Order:
Update in your Subscriptions under Subscription Details and select Skip Your Next Delivery
Canceling a Subscription:
In the Subscription Details, select Cancel Subscription and following the instructions on the screen