A shave plan is the easiest way to have fresh blades delivered to your door. There is no red tape, no annual commitments, and no hidden extras.
First, you pick the Venus razor that’s best for you and your skin. Then, you can customize your order by choosing any add-ons and selecting how often you want to receive blade refills. You can change your plan or cancel at any time. To get started, click here.
The shave plan is easy to join, manage and cancel at any time. Log in and select “Account” to modify your shave plan.
Your package usually arrives within 4-7 business days of when you place your order. You can track all shipments on your account page. Log in to your account and select “my orders” from the “my account” drop-down menu to check your order status or make changes.
Once your order ships, you will receive a shipping confirmation email that will include any tracking information. Recurring shipments are determined by the frequency you selected when creating your shave plan.
To determine how often you should change your razor blade cartridges, use the helpful chart below.
| If you shave: | Consider Changing blades: |
|---|---|
| Daily | Every 1 to 2 weeks |
| Every other day | Every 2 to 3 weeks |
| Once a week | Every 4 to 6 weeks |
Don’t worry! To change your password, click here to go through the password reset process. Still need help? Reach out to us and our team will be at your service.
All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-877-881-5812 to speak to a Customer Service Representative or via Email to request your return authorization (if eligible).
To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you.
You must also follow the Return Procedures specified below:
You must have purchased the item from us at www.gillettevenus.com. Items purchased in store can only be exchanged or returned in store with the original receipt and original method of payment available. Gift receipts are eligible for merchandise exchange or store credit only. Once approved for return, Customer Service will send you an e-mail including your return authorization. For all returns other than damaged, defective or incorrectly shipped items (see below), you will be responsible for the shipping charges to return the item. Securely pack the item(s) you are returning and include a copy of your original packing slip along with your Return Authorization e-mail in an appropriately sized box. Ship the item only to the address provided to you by Customer Service when obtaining your return authorization. After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures.
Venus Radiant Skin comes with 1 year warranty. Please contact Customer Service with any questions.